The loss hiding behind the till

Internal theft is consistently one of the largest shrink sources, yet it’s the hardest to police with cameras alone. Common forms: sweethearting (under-ringing for friends), void/refund fraud, and cash-handling manipulation.

Red flags worth watching

• High void or no-sale frequency on one operator.
• Refunds without a matching returned item.
• Manual discounts outside policy.
• Repeated lingering in stockrooms or high-value zones.

How AI makes it visible

De Flow AI syncs video frame-by-frame with POS events, so a void with no physical return, or an item bagged but not scanned, is flagged automatically. Analytics surface the outliers — fairly and on evidence, with staff transparency built in.